PRIVACY NOTICE

Last updated: 18 August 2026

This notice explains how Reptilian Encounters uses personal information when you visit this website, make an enquiry or book an experience.

1. WHO IS RESPONSIBLE FOR YOUR INFORMATION

Reptilian Encounters is responsible for the personal information described in this notice. You can contact us through the enquiry form on this website.

2. INFORMATION WE COLLECT

When you enquire or book, we may collect your name, email address, event type, preferred date, venue postcode, approximate group size, message content and any other information you choose to provide.

We may also hold booking correspondence, quote and payment records, venue or accessibility information, and records needed to manage an event. If photographs or video are created for promotional use, we will obtain suitable permission before using identifiable customer images.

Squarespace and related service providers may automatically process technical information such as IP address, browser type, device information, pages visited, cookie choices and website activity.

Please do not send sensitive personal information unless it is relevant and necessary for safely arranging your experience.

3. HOW WE USE INFORMATION AND OUR REASONS

We use information to:

• answer enquiries and prepare quotes;

• confirm, manage and deliver bookings;

• communicate about dates, venues, safety and accessibility;

• keep appropriate business, insurance and accounting records;

• maintain website security and understand how the website is used;

• handle questions, complaints or legal claims; and

• use approved photographs or send marketing only where suitable permission has been given.

Depending on the circumstances, our legal reasons are taking steps at your request before a contract, performing a contract, complying with legal obligations, our legitimate interests in running and protecting the business, and consent where consent is appropriate. You can withdraw consent at any time, although this will not affect earlier lawful use.

4. SHARING INFORMATION

We do not sell personal information. We may share only what is necessary with:

• Squarespace and providers used for website hosting, forms, communications and storage;

• payment, accounting, professional-advice or insurance providers where relevant;

• team members or service providers who need information to help deliver a booking; and

• regulators, courts, law-enforcement bodies or other authorities when required by law or necessary to protect legal rights.

Providers must handle information for the agreed purpose and protect it appropriately.

5. INTERNATIONAL PROCESSING

Some website and technology providers may process information outside the United Kingdom. Where this happens, we rely on the provider’s lawful transfer safeguards and contractual protections.

6. HOW LONG WE KEEP INFORMATION

We keep enquiries only for as long as needed to respond and manage any follow-up. Booking, payment and event records may be retained for longer where needed for accounting, insurance, safeguarding, complaint handling or other legal obligations. When information is no longer needed, it is deleted or anonymised.

7. COOKIES AND WEBSITE ANALYTICS

The website uses essential cookies to operate. Non-essential cookies are restricted until a visitor makes a choice through the cookie banner. You can accept, reject or manage available cookie categories and change saved preferences later using the Cookie Preferences control.

8. CHILDREN

Our enquiry form is intended for adult organisers. We do not intentionally ask children to submit personal information through the website. Information about child participants should be limited to what is genuinely necessary for safety, accessibility and delivery of the experience.

9. YOUR RIGHTS

Depending on the circumstances, UK data-protection law may give you rights to:

• ask for a copy of your personal information;

• correct inaccurate or incomplete information;

• ask for deletion or restriction;

• object to certain uses;

• receive information in a portable format; and

• withdraw consent where processing relies on consent.

To make a request, contact us through the website enquiry form. We may need to verify your identity before responding.

10. COMPLAINTS

Please contact Reptilian Encounters first so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.

11. CHANGES TO THIS NOTICE

We may update this notice when our services, providers or legal obligations change. The latest version and update date will be shown on this page.